Telenor

I managed 3 projects at Telenor:

• Automating order handling from frontend through financial and logistics systems, provisioning, and customer support
• Optimization of order flow
• New product portfolio

My contribution

• Scope, push and structure a project aiming to automate order handling which needed a restart, together with business sponsors and IT department, and lead it to completion. Scope was telenor.dk, mobil2kr.dk, selvhenter.dk (85 percent of all online sales), and customer support
• Identification of requirements and constraints together with product managers through workshop facilitation
• Refine business case and align architecture to updated ambitions together with architects (Tridion, BEA WebLogic, provisioning systems)
• Introduce new payment gateway, update product pages, improve price integration, add new baskets functionality
• Establish a set of new products for buying devices via subscriptions
• Report to program manager, establish risk assessments, manage external resources, maintain budget and control functions
• Ensure environments for development and test operations
• Test planning and execution, development of test cases
• Manage GoLive deployments; facilitate hand-over activities and subsequent optimizations